The products we produce are completely made-to-order for each individual client. Due to this nature, we are unable to accept returns.
Once the order has been placed, it cannot be cancelled or refunded under any circumstances, even if you are unhappy with the final product. After initial payment, we will special-order materials to make the order. If you want to cancel the order, your initial payment (deposit) may not be refunded, as it represents the costs of materials, labor, and our consulting time.
The physical goods will be made according to tech packs provided by the customer (you). However, the physical end product that you receive may not be exactly like the tech pack due to material availability. For example, pantone color codes cannot be matched at 100% accuracy, due to the fact that threads, ink, and fabric are not manufactured according to exact Pantone color codes. We will match them as closely as reasonably possible.